Ecigfair is a Chinese electric cigarette company that has a very bad name in the ecig community.
Not only are these people rude, dishonest but they also try and rip their customers off.
We have had many emails complaining about this company.
People have placed orders, and received a tracking number to wait weeks trying to track a parcel that does not exist, only to have the time to claim by PayPal expire.
Some of these orders are hundreds of dollars and even over $1,000. Which is a lot to lose and not be concerned.
They have it now stated that if you are paying with PayPal that you cannot put a dispute in until 60 days.
If you do try and complain they will black list you from not only this site but also e-liquid.cn which is their sister site.
You can still order from e-liquid.cn but you have to pay with bank deposit or western union.
Where as a customer if you do not receive your goods tuff luck.
The emails that I have seen are disgusting in the way that they actually call the customer names and swear at them, all for asking for a correct tracking number for an order.
They have also been known to sell and deliver goods that do not work. and are broken. Trying to get a replacement or a refund is impossible.
There are many other suppliers, that customers do not need to put up with sellers like this giving others a bad name.
Many of the bigger sellers in other countries are no longer supporting their products due to these issues.
"Based on what I've seen on many forums, I'm going to speculate based on a few known facts.
1. This distributor/manufacturer uses a variety of aliased websites to sell their products.
2. They consistently send the wrong items, and say they will correct the item on the next order.
3. They use delay tactics to make people frustrated enough to give up their money.
4. They claim that the product they send is an "improvement" of some kind over the product ordered.
5. Tx and I order directly from China on a fairly regular basis and have never had this kind of experience.
Here is my theory:
These manufacturers use individual buy websites to dump their returned wholesale products on unsuspecting customers in order to recoup the cost of their wholesale mistakes. The consistent level of incompetence is so extreme that it cannot be accidental. It's classic bait and switch, but because they are in China they get away with it."
Be very careful with these guys. I have placed 2 orders with them before they offered Paypal and had to send them a bank draft. the second order took 6 weeks to be completed. half of the order was wrong. I gave them a month to figure out what they where going to do about it. Finely I got tired of waiting for them to get back with me and sent them an email stating that I would let everyone know what I thought of there customer service. They promptly emailed me back stating that if I did they would sue me.
ReplyDeleteBE CAREFUL
http://www.e-cigarette-forum.com/forum/general-e-smoking-discussion/154300-careful-martinez-microcig-royalsmokers-hell-bite-your-head-off.html
ReplyDeleterecently purchased 200 pcs of clearomizers from them, 8 out 10 cracked render them useless. their quality control check is terrible. the customer service personnel are inefficient, especially their ceo martinez, so rude and cocky. the cartomizers or whatever they called it, has innovative approach but lacks efficiency. it might hold plenty of eliquid, but it just that; most of the time you'll get more eliquid juice into your mouth rather than vaping them. the vaping is good for first few times, after that it simply doesn't wick properly and introduce unsatisfied taste. given the comparison between these cartomizer CE2 R4 with normal filler cartomizer, big difference in taste. in short,clearomizers just plainly fail, their metal coated R4 still ok. if you really want to purchase from them, prepare to pay more for the shipping, its horrendously expensive.
ReplyDeletevery bad experience
Have been stung myself by these scammers, would not accept paypal so sent bank deposit, waited over a month for the goods to arrive to find they had been sent to the wrong address and returned to them, still waiting for my goods to arrive. They have not resent them and tell me I need to pay for reshipping even though it was their mistake.
ReplyDeleteShould of looked here and other forums first. Be careful of this company, they are also rude or ignore you when you contact them. Looks Like I am down $400
Just received this email from e-liquid.cn in regards to the goods they shipped to an incorrect address, and were sent back to them.
ReplyDelete"Dear sir,
I am so sorry but I have to tell you if you want to your goods you should pay for the shipping freight again.
Thanks and have a nice day!
Best Regards
Carl"
Here is the tracking info for the order placed on the 14th March 2011. It took a while for them to ship it as you can see.
ReplyDeleteTracking summary
Tracking ID:EE597672751CN Status:Accepted by Facility
Product/Service:EMS
Origin Country:China
Destination Country:ChinaEmail Notification
Tracking details
Date/Time Activity Location
01/07/11 10:38 Received and awaiting clearance for delivery
30/06/11 11:20 Please call 1800 007 678 for more information CUSTOMER CONTACT CENTRE (HIER)
29/06/11 21:21 Processed - enroute to final destination
29/06/11 13:41 Received and ready for processing
02/06/11 07:20 Awaiting Collection From Post Office F**** LPO
02/06/11 03:33 Transferred to F*****LE LPO HEATHWOOD DF
02/06/11 03:32 Processed at facility HEATHWOOD DF
01/06/11 22:14 Transferred for delivery processing - B***L
31/05/11 09:57 Received and awaiting clearance for delivery
28/05/11 00:43 Processed - enroute to final destination
26/05/11 22:12 Item lodged
Have heard a lot about these guys and their so called service. Did a google search and you have got to be kidding!
ReplyDeleteThey are scammers to the bone.
No wonder china gets a bad name for business when they carry on with this shit.
e-liquid.cn you will not get my business. Boge is all I will use